It can be a daunting task to go through travel insurance claims, especially if you’re just recovering from a medical emergency. Luckily, TuGo offers convenient claims submissions online through myTuGo, so you can easily upload documents and keep track of your claim status instead of having to call customer service or mail documents in.
But if a medical bill comes in after you’ve submitted your claim—what do you do? Do you need to pay that bill? Do you need to re-submit your claim? Fear not—this blog post covers everything you need to know about this exact scenario.
What happens when a bill comes in after I’ve submitted a claim?
If you’ve uploaded and submitted your claim with TuGo and another bill comes in, all you need to do is login to myTuGo and upload the additional bills to your existing claim.
Curious as to what happens once you file a travel insurance claim? Check out this blog post.

Why was the bill delayed in the first place?
It’s not uncommon for US medical providers to send automatic statements every 30 days to patients who have received care, even if a claim has already been submitted to an insurance provider like TuGo. While it may seem concerning to receive an additional bill, there’s no need to worry.
Remember, unexpected bills may arrive due to automatic statements from medical providers, but with myTuGo, managing your claim is simple and stress-free. With TuGo, you can focus on your recovery or getting back to your travels, knowing your claims are in good hands. Got more questions about claims? Visit our Claims FAQ.
Safe travels,
Suki