HomeAuto InsuranceHow do I file an auto insurance claim with American Family?

How do I file an auto insurance claim with American Family?

What You Should Know

  • You can file an auto insurance claim with American Family in one of four different ways
  • You can access online through the website or mobile app
  • Alternatively, you can reach out to your agent or call the customer service line through the toll-free number

If you have accident damage to your car, you may be scrambling to find out how to file an auto insurance claim. Moreover, you may want to know how to file an auto insurance claim with American Family.

We understand that you may be keen to get on with the process, so we’ve asked the questions for you and provided the answers below.

You Have Several Ways to File an Auto Insurance Claim With American Family

If you are an American Family policyholder, you can file an auto insurance claim in four different ways. You can contact an agent if you already have one or reach out through the customer service line.

Read more: How long does it take for American Family to process an auto insurance claim?

Alternatively, you can go online and access the company’s site through its web portal or mobile app. However, if you are claiming against a policyholder, you can call the toll-free number or start the process through the website. (For more information, read our “How do I file a claim with Travelers for auto insurance?“)

You Need to Provide Certain Information to Process an Auto Claim with American Family

Whether you discuss the claim in person with a representative or answer the step-by-step questions online, you need a certain amount of information before proceeding. For example:

  • The identity of the involved parties, including names, addresses, and insurance details
  • Description of the incident
  • Photos or videos of the damage
  • Names and contact details of any witnesses at the scene
  • Police report (if you have one available)

If the damage is severe, you may need to take the vehicle to a certified repair shop so an expert can review and provide a report for your insurance adjuster. You may also need to file a police report after an accident if anyone was injured.

The Next Part of the American Family Claims Process

Once an adjuster has reviewed the information, they’ll provide you with an estimate. You can then decide how to proceed. If you want to repair the vehicle, you can go to your own body shop or opt for a facility the insurance company recommends.

Sometimes, a recommended facility will give you a lifetime warranty once they finish the repairs. However, if you use your own body shop, find out what to do if insurance won’t pay the repair shop’s quoted price.

Don’t forget that you will usually need to pay the deductible. What is an auto insurance deductible, and how does it work?

The insurance company will either pay the repair facility the net amount or deduct it from any check they may send you. If you want more information about this part of the process, you may want to read: “

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You Have Options If You Want to File an Auto Insurance Claim With American Family

American Family allows you to file an auto insurance claim and one of four different ways. You can contact an agent, call the customer service line, or file a claim digitally through the website or mobile app.

Frequently Asked Questions

What other types of insurance does American Family offer?

You may qualify for a bundling discount if you add homeowners, renters, life, or commercial insurance coverage to your automobile insurance.

Why do insurance companies deny claims?

Sometimes, an insurance company will deny a claim for one of several potential reasons. For example, you may be too late filing a claim according to the company’s deadlines or have a lapsed policy.


In addition, you may not have the right amount of coverage if, for example, you only have liability instead of comprehensive.

How do I buy American Family insurance?

Get further information about American Family Insurance by talking to an agent, calling the customer service line, or filling out an online form to request a quote.

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Melanie Musson

Published Insurance Expert

Melanie Musson is the fourth generation in her family to work in the insurance industry. She grew up with insurance talk as part of her everyday conversation and has studied to gain an in-depth knowledge of state-specific insurance laws and dynamics as well as a broad understanding of how insurance fits into every person’s life, from budgets to coverage levels.
Through her years working in th…

Published Insurance Expert

Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi…

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