HomeAuto InsuranceHow do I file a claim with National General for auto insurance?

How do I file a claim with National General for auto insurance?

What You Should Know

  • If you have questions before you file, it’s probably best to call the company to file the claim
  • If the claim is straightforward, you can file it online easily
  • Following the tips in the last section will ensure your claim gets processed quickly

Unless the damage is minor, it’s almost never worth it to pay out of pocket instead of going through insurance.

If the damage is extensive and you need to make a claim with National General Auto Insurance, read the following sections. They’ll explain more about the different ways you can file your claim, give you tips to file correctly, and answer frequently asked questions.

How To File a Claim with National General For Auto Insurance

The process for how to file an auto insurance claim with National General can be completed by phone or online.

Call in Your National General Claim

When you’re ready, you can call in your claim by calling the phone number on your policy card. If you don’t have your policy card available, call 800-468-3466 to report your claim. Agents are available 24 hours a day, seven days a week.

When you call in your claim, be sure you have your policy number, information about the vehicles involved in the accident, and details about the loss.

Report Your National General Claim Online

When reporting your claim online, you’ll have to choose how you were involved in the loss — whether you were the insured, another party, the agent, another insurance carrier, or “other,” and what type of claim you’re reporting. For this example, we’ll use “insured” and “auto”.

The next thing you’ll have to do is log into your National General account if you have one or register for a new account. If you have an account, log in with your username and password, and then select your policy.

If there was more than one vehicle involved in the accident, you’ll provide the other party’s information first: their first and last name, address, city, state, zip code, email address, phone number, the name of their insurance company, their policy number, and a claim number.

Next, you’ll put in your policyholder information, loss information, and property damage information and then review and submit your claim.

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Tips for Filing a National General Auto Insurance Claim Correctly

Here are some tips for filing a car insurance claim correctly:

  • Always have your registration, insurance card, and license with you when you’re driving. That way, you’re prepared if you get into an accident.
  • Keeping the details of your car insurance policy up-to-date speeds up all your auto insurance processes, including claim reporting and processing.
  • If you have an accident, stay calm. Be sure to call the authorities and a National General Insurance Company Claims representative.
  • Ensure you write down all the pertinent information about the involved parties.
  • If law enforcement is present, obtain the officer’s name and the police department’s address if possible.
  • After an accident, record crossing streets and landmarks.
  • Take pictures if you have a camera. When you’re asked about the crash, especially if complicated turns and intersections are involved, this will help jog your memory.

You should only discuss the accident with the police, your local agent, or your National General Claims Representative.

Keep track of your paperwork, including the police report, claims number, and National General Insurance Claims Representative’s name and phone number, to speed processing.

What to Do if the Other Driver is Uninsured

If you hit an uninsured driver, you won’t be able to provide their insurance information. If they’re at fault, they’re liable for any damages but might not be able to pay. In this case, it’s helpful to have additional uninsured/underinsured driver coverage on your policy.

Filing a Claim with National General for Auto Insurance is Easy

That’s what you need to know about filing a claim with National General for auto insurance.

If you’re in an accident, no matter if you choose to file the claim online or over the phone, provide as much information as possible and keep track of all the paperwork and the name and number of your assigned National General Claims representative to ensure your claim is processed as quickly as possible.

Frequently Asked Questions

What will happen to my premium if I file a claim?

Auto insurance rates can increase after a claim, but that depends on the type of claim and your policy.

When is a claim processed? 

Processing may take as little as 24 hours, depending on the claim. Claims with intricate resolutions, such as disagreements over fault, will take longer to process.


Some states have a prompt pay requirement where insurance companies must pay in 30 days or send a notice to the claimant about why they can’t pay. Other than that, there’s no way to predict how long after filing a claim you can expect a payout.

After a collision, what should I do? 

Keep your distance from oncoming traffic, check to see if you, your passengers, and everyone else involved in the collision are all okay, call the police, call National General Insurance, and head to the hospital if necessary if you or anyone else involved is hurt.

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Melanie Musson

Published Insurance Expert

Melanie Musson is the fourth generation in her family to work in the insurance industry. She grew up with insurance talk as part of her everyday conversation and has studied to gain an in-depth knowledge of state-specific insurance laws and dynamics as well as a broad understanding of how insurance fits into every person’s life, from budgets to coverage levels.
Through her years working in th…

Published Insurance Expert

Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi…

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