Everyone knows that travel can be rewarding, meaningful, and fun. But that doesn’t mean it goes without its own challenges. Unexpected emergencies and speedbumps while you’re away on vacation can happen, whether you like it or not. To ensure you’re fully prepared for any travel emergencies, it’s best to travel protected with comprehensive travel insurance. In an ideal world, you won’t ever have a medical emergency on vacation, but in the event that you do have to make a claim, these quick tips will help your claim process run smoothly.
1. Start your claim online
Starting your claim online through myTuGo® is the easiest and fastest way to start the claim process. Within the platform, you can digitally submit your claim and upload all the necessary documents to ensure your claim is submitted successfully. These documents often include hospital bills, healthcare forms, airline documentation, etc. If you’re curious as to what types of documents are required, feel free to refer to this list of sample documents here. Submitting your claim through myTuGo is much faster than emailing or mailing us directly, so it’s a big timesaver for everyone!
2. Review your policy
It’s important to understand what you are and are not covered for, especially before embarking on your trip. Review your policy early on to ensure that there are no surprises throughout your claims process.
3. Don’t delay
This might sound obvious, but the sooner you file your claim (along with all required documents), the sooner we can start your claims process. We begin working through your claim once we receive fully completed and signed claim forms, so the earlier those are sent in, the better. For medical claims, a good rule of thumb is to submit your claim within 60 days from the day you were treated.
4. Keep your documents
Hold on to important documents so that you have them handy when it’s time to submit your claim. Make sure you provide all itemized bills and receipts, including:
- Your full name
- Date(s) of service
- Amount charged
- Type of service/diagnosis
- Complete medical records for the condition(s) claimed while travelling
- Prescriptions with the itemized pharmacy-issued prescription receipt, not the till or credit card receipt
Reminder! Here are some examples of commonly required documents that are acceptable to submit proof for a claim.
5. Ask questions!
If anything is unclear to you throughout the claims process, don’t hesitate to reach out. You can refer to our Claims FAQs, contact your broker, or contact us directly. Our dedicated, multilingual team ensures you get the help you need, when and where you need it.
For medical emergencies, please find all contact details below:
Follow these tips for a quick and easy claims process. Looking for coverage options for your next trip? Head to our website to see the insurance plans and packages we have to offer. Hiccups during travel are the last thing anyone wants but when you’re protected with TuGo you can travel confidently.
Safe travels,
Jacqueline