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Can I track the progress of my auto insurance claim with American Family?


Subheading: You can track the progress of your auto insurance claim with American Family your American by logging into your online account or calling American Family directly. Even if you file and track an American Family insurance claim online, the adjuster may still reach out over the phone to discuss your claim.

What You Need to Know:

  • You can track the progress of your auto insurance claim with American Family
  • You can do this by logging into your online account to review the status
  • You can also track the progress by calling the company directly

When you have had a car accident, you’ll want to know how to file an auto insurance claim to pay for the repairs. However, you may also be anxious to get your car back on the road and want to know if you can track the progress of this claim with American Family. We understand that you are keen to move the matter along, so we’ve asked the question for you, with answers beneath.

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You Can Track the Progress of Your Auto Insurance Claim With American Family

American Family allows you to track the progress of your auto insurance claim through its website. You need to set up an account to access this information, and many people choose to do this when they first open the account. American Family allows you to file information about the claim and to check back in to view the status at any time. You can also download the MyAmFam app to view the same information.

How American Family Deals With an Auto Insurance Claim

Like many insurance companies, American Family allows you to upload information about the incident through your online account. You will need to provide full details and upload photographs of the damage. Sometimes, you may need to take the vehicle to a repair shop which is part of their network (depending on the scale of the damage), so that they can receive the photos that way.

Once American Family has all the information they need, the adjuster will generate an estimate of the repair costs and send it to you. This will also be available to view in your online account. You can learn more by reading: “How do auto insurance companies pay out claims?”

American Family Will Need Full Information Before They Can Process a Claim Successfully

If a third party contributed to your accident, you’ll need to provide American Family with their vehicle details, name and address, and insurance company info. You’ll also need to tell the company where and when the accident happened, and if the police were in attendance, file that information as well. Find out more if you wonder: “Do you need to file a police report after an accident?”

Don’t delay sending the relevant information to American Family, as this will help the adjusters process your claim as promptly as possible.

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What Happens When American Family Finishes Its Review

If American Family wants any more information, they’ll contact you. Otherwise, you’ll receive a notification from the adjuster with an estimate. You can then go to a repair shop of your choice to carry out the work, and American Family will usually pay the shop directly. However, if there is any dispute between the shop and the company, you may want to read: “What if insurance won’t pay the repair shop’s quoted price?”

You Can Track Your Auto Insurance Claim With American Family

You will be able to track the progress of your auto insurance claim with American Family. The easiest way to do this is to log into your account and check the current status. You will need to set up an account first to do this and can then download the MyAmFam app as well. Alternatively, you can call the company directly. It’s best to send the company full details about the accident as soon as possible so they can handle the claim promptly.

Frequently Asked Questions

Does American Family Insurance have a 24-hour customer service line?

Yes, you can contact an agent around the clock if you have any questions about your account.

What is the parent company of American Family Insurance?

American Family Insurance is part of AmFam Holdings Inc.

Does American Family have an app?

Yes, you can service your account and check the status of a claim at any time through the MyAmFam app.

 

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Tonya Sisler

Insurance Content Team Lead

Tonya Sisler has been a technical insurance writer for over five years. She uses her extensive insurance and finance knowledge to write informative articles that answer readers’ top questions. Her mission is to provide readers with timely, accurate information that allows them to determine their insurance needs and choose the best coverage. 
Tonya currently leads a team of 10 insurance copywri…

Insurance Content Team Lead

Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica…

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