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HomeAuto InsuranceCan I track the progress of my auto insurance claim with Allstate?

Can I track the progress of my auto insurance claim with Allstate?

Subheading: You can track the progress of your auto insurance claim with Allstate, but you’ll need to have created an online account where you will file the initial claim. Then, log back into the account to monitor its progress online or on the mobile app. If you notice any disputes, contact Allstate immediately.

What You Need to Know:

  • You can track the progress of your auto insurance claim with Allstate
  • You will need to log in to your online account to access the details
  • You can also call the company if you have any related questions

Whenever you need to file a claim with an auto insurance company like Allstate, you may be anxious to conclude the matter and get on with your life. However, once you’ve found out how to file an auto insurance claim in the first place, you may want to know how the case is progressing and wonder if you can track the progress of your case with the company. We understand that you are keen to find out what’s going on, and we have asked the question for you, with answers beneath.

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You Can Track the Progress of Your Auto Insurance Claim with Allstate

Like many other companies, Allstate allows you to both file and track your auto insurance claim through an online portal. You will need to set up an account to do this. Many people choose to set up an online account when they commence coverage or when they want to file a claim. You can log into the account and view the status of your claim at any time.

How Allstate Handles an Auto Insurance Claim

Once you notify the company about a claim, adjusters will gather information about the damage to your vehicle. In some cases, you may be able to submit that information digitally, as the company has a “QuickFoto” claim option. You can take photos of the vehicle damage and upload them to your online account and the company will use them to estimate repair costs.

Should the vehicle have significant damage, Allstate may ask you to take it to a repair shop that is part of their recognized network. A technician will inspect the damage and send a report to Allstate. The company will use this information to provide you with an estimate. Find out more by reading: “How do auto insurance companies pay out claims?”

You Will Need to Send Allstate Certain Information Before They Can Successfully Process Your Claim

Allstate may require contact information for anyone involved in the accident and their insurance details. In addition, you should tell them where and when the accident happened and give them the identification names or numbers of any responding officers, with a copy of the police report if they provide one. Find out more about the question: “Do you need to file a police report after an accident?”

It’s a good idea to provide any important information promptly, as this will help Allstate to process your claim as quickly as possible.

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Allstate Will Notify You When They Have Finished Reviewing Your Claim

If Allstate requires any more information, they will contact you directly to request that you send it. Otherwise, an agent will send you an estimate when Allstate has finished its review. You can then schedule the repair work at a shop of your choice. Usually, Allstate will pay the shop directly, or they may sometimes send you the money to cover the claim. Remember, you will usually have to take your deductible into account.

You Can Track Your Auto Insurance Claim With Allstate

You can track the progress of your auto insurance claim with Allstate by logging into your account and checking the status. You will need an online account to service your policy, file a claim, and track its progress. Remember to send the company full details about the accident so they can handle the claim as promptly as possible.

Frequently Asked Questions

How do I file a claim against an Allstate driver?

If a driver with Allstate insurance causes an accident that damages your vehicle, you can file a claim against their policy. This is a third-party claim, and you can turn to your auto insurance company to handle this on your behalf.

When does Allstate consider a car totaled?

Any insurance company will total your car when the repair costs exceed the actual cash value (ACV) of the vehicle.

What should I do when the other driver doesn’t have insurance?

You can file a claim with your own insurance company if you have uninsured motorist coverage on your policy. Find out more about what happens if you hit an uninsured driver.

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Daniel S. Young

Insurance Content Team Lead

Daniel S. Young is a journalist based in Birmingham, Alabama. He began his professional career in 2018 as a writer, editor, and later chief editor for his student newspaper, The Chanticleer, at Jacksonville State University. He also has written bylines for The Anniston Star, a local newspaper in Anniston, Alabama. He holds a BA  in Communication with a focus in Digital Journalism and is pursuing …

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Heidi works with top-rated insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including,, and Forbes.
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